Refund policy

RETURN AND REFUND POLICY

Last updated: 01/08/2026

This policy applies to all orders placed on aliviva.shop and
forms part of our Terms of Service. It does not limit any rights
you have under applicable federal or state law.

OUR 60-DAY REFUND GUARANTEE

If you are not satisfied with your order for any reason, you may
request a full refund within 60 calendar days of the date your
order was delivered.

The guarantee applies whether the bottle is sealed, opened, or
partly used. You do not need to give a reason.

NO RETURN REQUIRED

You do not need to send anything back. Because our products ship
from overseas, return shipping would cost more than the product
itself. Once your refund is approved, you may keep or dispose of
the item.

There is no restocking fee and no return shipping cost. Original
shipping was free, so nothing is deducted from your refund.

WHAT YOU GET BACK

Approved refunds are for 100% of the amount you paid, including
any taxes charged at checkout.

HOW TO REQUEST A REFUND

Email support@aliviva.shop with your order number and the email
address used at checkout.

We reply within 1 business day and we do not require photos,
forms, or a phone call.

WHEN YOU WILL BE PAID

We approve or respond to every request within 2 business days
of receiving it.

Approved refunds are issued within 3 business days of approval,
to the original payment method used for the order. Your bank or
card issuer may then take a further 5 to 10 business days to
post the funds to your account. This delay is outside our
control.

If your original payment method is closed or expired, contact us
and we will arrange an alternative.

CANCELLING AN ORDER

You may cancel any order at no cost before it is dispatched.
Email support@aliviva.shop as soon as possible. Once an order has
been dispatched we cannot cancel it, but the 60-day guarantee
above still applies.

DAMAGED, INCORRECT, OR MISSING ORDERS

If your order arrives damaged or is not what you ordered, email
support@aliviva.shop within 14 days of delivery with a photo. We
will send a replacement or issue a full refund, whichever you
prefer. Do not return the item.

If your order has not arrived 30 calendar days after dispatch, we
will refund you in full. See our Shipping Policy.

REACTIONS AND SENSITIVITIES

Our full ingredient list is published on the product page. This
product contains sweet almond oil and is not suitable for anyone
with a tree nut allergy.

If you experience irritation, discontinue use. You are covered by
the 60-day guarantee and we will refund you in full.

This product is a cosmetic. It is not intended to diagnose,
treat, cure, or prevent any disease.

LIMITS

The guarantee covers one refund per customer, per household, per
12-month period. Orders of more than three bottles are covered
for the value of three bottles.

We reserve the right to decline requests where there is evidence
of fraud or abuse, such as repeated claims across multiple
accounts. We will always tell you in writing if we decline a
request, and why.

BEFORE YOU DISPUTE A CHARGE

If something has gone wrong, email support@aliviva.shop first. We
resolve almost every request within two business days, which is
faster than a bank dispute. Contacting us does not affect your
right to dispute a charge with your bank.

CONTACT

support@aliviva.shop
We reply within 1 business day, Monday to Friday.

Aliviva is a brand of Norvelle LLC
30 N Gould St, Sheridan, WY 82801, United States