Shipping policy

SHIPPING POLICY

Last updated: 01/08/2026

This policy applies to all orders placed on aliviva.shop and forms
part of our Terms of Service.

WHERE WE SHIP

We ship to addresses within the United States only, including
Alaska, Hawaii, US territories, PO boxes, and APO/FPO addresses.

We do not ship internationally at this time.

SHIPPING COST

Standard shipping is free on every order. There is no minimum
order value and no handling fee. The price you see at checkout is
the total you pay, apart from any sales tax shown before you
confirm.

WHERE YOUR ORDER SHIPS FROM

Our products are manufactured and dispatched by our fulfilment
partner outside the United States. This is why delivery takes
longer than a domestic-warehouse order. We state it plainly here
so you know what to expect before you buy.

PROCESSING TIME

Orders are processed within 1 to 2 business days of being placed.
Orders placed on weekends or US public holidays are processed on
the next business day.

DELIVERY TIME

Standard delivery takes 8 to 15 business days from dispatch.

Including processing, most orders arrive within 9 to 17 business
days of the date you order.

These are estimates based on our observed delivery times, not
guarantees. Customs processing, carrier delays, severe weather,
and peak shopping periods can extend them.

IF WE CANNOT SHIP ON TIME

If we cannot dispatch your order within the time stated above, we
will email you, tell you the new expected date, and give you the
choice to either accept the delay or cancel for a full refund.

If you do not reply, we will cancel the order and refund you in
full. We will never simply hold your money and stay silent.

TRACKING

You will receive a tracking number by email as soon as your order
is dispatched.

Tracking can take 2 to 5 business days to begin updating after
dispatch, and may not update daily while the parcel is in transit.
This is normal and does not mean your parcel is lost.

If you have not received a tracking email within 3 business days
of ordering, check your spam folder, then email
support@aliviva.shop.

DUTIES AND IMPORT TAXES

Any import duties or taxes on the international leg of the journey
are paid by us. You will never be asked to pay a fee on delivery.
If a carrier ever contacts you asking for payment, do not pay it —
email us instead.

SALES TAX

Sales tax is calculated at checkout where applicable and shown
before you confirm your order.

INCORRECT OR INCOMPLETE ADDRESSES

Please check your shipping address carefully before completing
checkout. Once an order has been dispatched we cannot redirect it.

If a parcel is returned to our fulfilment partner because the
address was incorrect or incomplete, we will contact you and
refund you in full.

LOST PARCELS

If your order has not arrived 30 calendar days after dispatch,
email support@aliviva.shop and we will refund you in full. No
return and no proof are required.

PARCELS MARKED DELIVERED BUT NOT RECEIVED

If tracking shows delivered and you cannot find your parcel,
please check with your household and neighbours and wait
48 hours, as carriers sometimes scan early. If it still has not
appeared, email us and we will refund you in full.

DAMAGED ON ARRIVAL

If your bottle arrives broken or leaking, email
support@aliviva.shop within 14 days of delivery with a photo. We
will send a replacement or refund you in full, whichever you
prefer. Do not send the damaged item back.

CANCELLING BEFORE DISPATCH

You may cancel any order at no cost before it is dispatched.
Email us as soon as possible.

AFTER DELIVERY

Every order is covered by our 60-day refund guarantee. See our
Return and Refund Policy.

CONTACT

support@aliviva.shop
We reply within 1 business day, Monday to Friday.

Aliviva is a brand of Norvelle LLC
30 N Gould St, Sheridan, WY 82801, United States